Should we build a custom operations dashboard or use Retool/Tableau?
Use Retool, Metabase, or Tableau when your data is already in one place and your team is comfortable with a generic interface. Build custom when your team is across multiple sites, you need role-based views with very different surfaces per role, or you've outgrown the BI tool's licensing costs ($30-$50 per seat per month adds up fast across an ops team). Custom dashboards also win when ops teams need to take actions inside the tool, not just view metrics.
